Product FAQs

Q: I've heard that Marvin Windows and Doors are very expensive, how much does a window cost?
A: This is dependant on several factors. Product line, is the product part of the Integrity series or the MTO series? Size, does the product fall within standard sizes or does it have to be a special size? And finally the options. Marvin Windows offers an almost endless array of options to fit just about every design concept available, from molding profiles, custom colors, galzing, divided lites and so on. Please contact our sales department if you have any questions regarding options.

Q: What is the ordering process? How long will it take for delivery?
A: Just give our sales department a call, we will ask a few preliminary questions and give you some budgetary prices. From there we will arrange to visit the site and take actual measurements to prepare the proposal. Once the proposal is accepted we will order the windows. Delivery time can range from as little as 2 weeks for the Integrity, but most MTO products take from 4 to 8 weeks depending on the options.

Q: I have a custom design in mind, but haven't seen anything like it in the website or catalogs, can it be made?
A: In most instances a design concept can be fabricated. Some aspects of the design may need to be revised for safety or structural reasons. If you have a design in mind please send it to us.

Q: What is the warranty on Marvin Windows?
A: There is a 10 year warranty on the product and a 20 year warranty on the glass. For more details please call us or visit the Marvin website at www.marvin.com or go directly to the warranty page by clicking here.

Labor FAQs

Q: Do you do your labor in house or do you use sub-contractors?
A: All labor is done in house by carpenters, apprentices and laborers trained by the owners Bill Jacobs Sr. and Bill Jacobs Jr., who have a combined 75 years experience in the window and door industry. All jobs are overseen by the owners as well to ensure their standard of quality is maintained.

Q: I've heard nightmare stories about people having there windows replaced, dust and debris all over the house, rubbish left at the sidewalk, etc. Is this typical of window companies?
A: While we can't vouch for other companies, it is not how we work. Before any work is started we layout dropclothes and cover furniture with plastic sheathing. Also when conditions allow we then set up a temporary plastic wall. This all minimizes the amount of dust that need to be cleaned. At the end of the day the work area and any pathways are swept and vacuumed. And all rubbish is carted away daily.

Q: Do you warranty your labor and for how long?
A: All labor is warranted for 3 years.

Q: My 110 year old brownstone has all the original woodwork, including the shutters. I have been told that the windows cannot be changed without damaging the woodwork, is this true?
A: Absolutely not! The way we install the windows all existing woodwork remains undamaged and intact. Please see the gallery for examples.

Landmark and Historical FAQs

Q: My house is in a landmark district but it's not a landmark itself, do I need approval?
A: Yes. When a building falls within the boundaries of a historical district, window replacement must be approved by the Landmark Preservation Commission (LPC).

Q: What are the guidelines?
A: All guidelines and information can be found at the LPC website.

Q: Do I need an Architect to file or can I file myself, or can E-Z Tilt do it?
A: Anyone can file.

Q: How much does it cost?
A: Currently there is no charge for filing from the city. Depending on who is doing the filing will vary. We charge on average $1,500.00 for filing an LPC application. This consists of all required photographs, architectural drawings and any requested samples is needed.

Q: How long does it take?
A: The time for the drawings, photos and application to be produced and submitted is approximately 2-3 weeks. LPC can take anywhere from 2-8 weeks to approve an application, and sometimes longer if there are any questions or discrepancies with what is on file or if there is a backlog at the agency.

Q: Where can I get the application form?
A: All applications and literature can be obtained through the LPC website.